Refund and Cancellation Policy

Last Updated: February 2026

At FreePDF, we strive to ensure our customers are completely satisfied with our PDF conversion and editing tools. However, we understand that situations may arise where you need to cancel your subscription or request a refund.

Our order process is conducted by our online reseller, Paddle.com. Paddle is the Merchant of Record and authorised reseller for all our orders. Therefore, all payments, billing, and refunds are handled in accordance with Paddle's Terms and Conditions.

1. Subscription Cancellations

FreePDF offers Weekly, Monthly, and Yearly premium subscriptions. Your subscription will automatically renew at the end of each billing cycle unless canceled.

• How to Cancel: You can cancel your subscription at any time through your FreePDF Account Dashboard or by contacting support.
• Cancellation Deadline: To avoid being charged for the next billing period, you must cancel your subscription at least 48 hours before the end of your current billing period.
• Effect of Cancellation: If you cancel your subscription, you will retain access to the Pro features until the end of your current paid billing period. There are no refunds or credits for partial or unused subscription periods.

2. Refund Policy & Digital Content Exception

As a consumer, you generally have the right to cancel a transaction within 14 days without giving any reason.

HOWEVER, PLEASE READ THE FOLLOWING EXCEPTION CAREFULLY:

FreePDF provides digital content and services that are immediately accessible. By purchasing a Pro subscription and using our services (e.g., uploading, converting, editing, or downloading a PDF file), you consent to the immediate performance of the contract and acknowledge that you will lose your right of withdrawal (refund) once the download, processing, or transmission of the digital content has begun.

We may grant refunds ONLY under the following exceptional circumstances:

• Major Technical Failures: If a persistent technical error on our platform prevents you from using the core features of the tool, and our support team is unable to resolve the issue.
• Duplicate Billing: If you were mistakenly charged multiple times for the same subscription period due to a system error.

3. Non-Refundable Cases

To protect our platform from abuse, we strictly do not issue refunds for the following reasons:

• You have already successfully used the Pro features to process or download files.
• You forgot to cancel your subscription before the renewal date.
• You no longer need the service after completing a specific task.
• You purchased the wrong subscription plan but have already utilized the service.

4. Paddle's Discretion and Fraud Prevention

All refund requests are reviewed on a case-by-case basis. Please note that refunds are provided at the sole discretion of Paddle and may be refused. Paddle strictly reserves the right to refuse a refund request if there is evidence of fraud, refund abuse, or other manipulative behavior.

5. How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, please contact our support team at [email protected] within 14 days of your purchase. Include your order number, the email address associated with your Paddle transaction, and a detailed explanation of the issue.

Our team will review your request and, if approved, forward it to Paddle for processing. Approved refunds will be reimbursed using the same means of payment as you used for the initial transaction.